My study of moral psychology has made me somewhat more humble. It has made me realize that my mind will jump to conclusions and that many of those conclusions will be wrong. I can’t often perceive that reality at first. What I have found is that the best way to make an effective apology, which also happens to be a good way to initiate any kind of interaction and/or consideration for change with anyone, is to start by saying what you’re wrong about. So, in any sort of politically charged encounter, don’t start off by making your case about what you’re right about. Start off by saying what you know your side has been wrong about historically, and that you know the other side was right on those issues. Being humble, acknowledging fault, or praising something on the other side, has been proven to win hearts and minds, to create an atmosphere that supports consideration and empathy. Start off in that way, and then by the power of reciprocity, the other side is more inclined to match your effort. What you want to avoid at all costs is the normal human interaction of assuming that everyone who is not a blind unquestioning ally is an enemy combatant. Avoid throwing arguments at the other side for pure consumption and to create emotional outrage, not even by the other entity, but by the onlookers and bystanders of the matter. Avoid that dynamic at all costs. The power of apologies and acknowledgements, the expression of empathy and respect, is what is required to lay the groundwork for genuine conversation. That is what I want to leave with you.
(transcript from an On Being interview with significant editing/paraphrasing from me 2017)